Скачать или смотреть KMCDC Monthly Meeting, September, 2022 Patricia Eng

Speaker will give an overview of the ISO standard for Knowledge Management: ISO 30401:2018 and discuss the pros and cons of adopting the standard.

SPEAKER BIO:

An engineer by trade, Patricia Lee Eng first learned about Knowledge Management at NASA when engineers discovered the loss of vital information from the Apollo program. On her return to the U.S. Nuclear Regulatory Commission (NRC), she was appointed Senior Advisor for Knowledge Management (2008-2013) where she created and managed NRC’s first KM program saving the agency 57 million dollars in its first two years of operation.

A frequent speaker at KM conferences, Patricia is co-author of two books: “Navigating the Minefield – a Practical KM Companion,” published by the American Society for Quality and “The KM Cookbook – Stories and Strategies for Organizations exploring KM Standard ISO 30401,” published by Facet Publishing. She is a certified ISO Quality Management Systems Auditor and the first certified ISO 30401 KM auditor. She teaches an Introduction to ISO 30401 class, and Training for ISO 30401 Auditors.