The Future of Customer Service: Insights from Jay Baer’s Time to Win (MDE577)

Jay Baer returns to the podcast after five years to discuss his latest book, "Time to Win." As a business growth and customer experience expert, Jay delves into the importance of speed in today's market, explaining how being the fastest can significantly impact customer acquisition and retention. He shares insights on setting realistic expectations, the psychological benefits of quick responses, and the balance between efficiency and empathy. Jay also touches on the role of AI in customer service and the challenges of internal communication within companies. This episode is a must-listen for anyone looking to enhance their business strategy through improved responsiveness and customer care.

Shownotes: https://www.minterdial.com/2024/08/ja...