My Lawn Care Business Failed...

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0:00 one of my lawn care locations is failing
0:36 history of the Bellingham lawn care location
2:36 how the location does seven figures in annual revenue without the owner being there
4:06 whats the best ratio for projects vs mowing work (recurring vs one time jobs)
5:46 getting a full time office / admin person
6:31 giving the manager everything to succeed and be a professional
7:38 failing to transition from employee to manager
8:17 backstory of the previous successful manager
9:16 improve yourself a little bit everyday and be passionate about learning)
10:33 is it bad to have an underperforming manager (leadership & sales)
11:44 can you be a great employee but a bad manager ?
12:22 moving up into a management position (what are the signs of a good manager?)
12:46 asset utilization (how do i know when i have to buy more equipment)
13:33 negligence and the degrading of equipment and the shop space
14:57 its the managers responsibility to uphold the standards
15:37 building up the trust with your costumers
16:26 having to put money back into the failing business instead of taking quarterly distributions
17:27 the saga of the Bellingham lawn care location
18:23 take ownership for mistakes as well as success (setting up your manager for success)
19:20 swapping out general managers
20:05 showing the numbers behind a million dollar lawn care business
20:24 raise your prices when you are at capacity
21:50 create a price increase email for your costumers
22:44 what should my hourly rate be for mowing?
23:38 building a premium product or premium service
23:58 resetting the company culture
24:44 should i give my employees a warning before firing them
25:30 how to help low performing employees become better
26:18 how should i give my crew / employees a raise
26:56 how to get your employees to be more efficient
28:02 getting paid more when i work harder
29:01 offer medical benefits, paid time off, gym reimbursement to my employees
30:01 how to get rid of waste in your day for home services businesses
31:04 spending less / more money on marketing and advertising
32:01 simplify , standardize and systematize to run a profitable business
32:58 should i buy a new or used work truck
35:10 Being an absentee owner
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