How to respond to rude comments at work using the clarifying question

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n this video, communication coach Dan O’Connor teaches you how to respond to rude comments at work using the clarifying question and power phrases.

This communication skills training lesson has been taken from one of Dan's premium communication training courses found at https://www.danoconnortraining.com/store.

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One fantastic way to respond to rude questions both at work and at home is to use the clarifying question. This sounds like, "When you say ___ are you trying to say ___?"

This is a dynamite assertive communication technique because it helps you respond rather than react to rude comments without takin the bait and without engaging. It forces the other person to be more upfront, clear, and direct with his or her communication.

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