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When you are able to combine art, style and process; true magic can happen. Three things to look for when designing your experience.

1. Exploring what the experience you want your guests or customers to feel?
2. How do you simplify that journey and make it as repeatable as possible so that it is consistently delivered?
3. How do you start tapping into the human to human connection and into the discretionary effort to go further for their customer?

Those are some of the problems we solve.

We are Propulo; customer experience strategy advisors with eight offices and 15 years’ experience. Advice backed by science.
Visit www.propulo.com to learn more.

ERIC MICHROWSKI - President & Chief Executive Officer Propulo Consulting

Eric is a globally recognized leader in combining Human Performance, Operational/Process Excellence, Strategy and Organizational Development to drive Culture Shifts and Business Transformations that achieve substantial improvements in Safety, Customer Experience, Operational Reliability, Employee Engagement and Financial Performance.

www.eric.ceo