Скачать или смотреть Why Are We Making Customers Work to Get Updates They Should Already Have?

Why are we making customers work to get updates they should already have?

In Pulse by Intuji's episode #24, we explore this question with Alex Mead, a customer service expert with over 25 years' experience across 30 countries.

Key insight: "There's certain things in there that you should be sending a notification or an SMS or an email whatever it is so they don't have to log in to see it."

Learn why making customers chase information is damaging your service experience, and how proactive communication transforms customer satisfaction.

Discover the simple changes that can remove customer friction points.

Watch the full episode here https://buff.ly/3BoMQsb

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#CustomerExperience #ServiceDesign #BusinessStrategy #CustomerSuccess #DigitalTransformation