Elevate Your Phone Customer Service - Essential English Phrases

Elevate Your Phone Customer Service - Essential English Phrases

This video will equip you with 90 essential phrases and the best practices in telephone etiquette, enabling you to handle customer inquiries confidently and effectively.
This is an ideal resource for English learners striving to improve their communication skills in customer service. Dive in, learn, and enhance your phone support capabilities. Don't forget to like, share, and subscribe for more!

00:00:00 Introduction
00:04:53 Active Listening and Clarification
00:09:44 Providing Information and Assistance
00:14:39 Handling Difficult Situations
00:19:58 Wrapping Up the Call
00:24:53 Transferring Calls and Taking Messages


Please use the built-in subtitle translation feature of YouTube and select the language you need.
To get started, long press the CC button on the upper right corner of the video, and select "auto-translate".
YouTubeの内蔵字幕翻訳機能を使用して、必要な翻訳言語を選択してください。
開始するには、ビデオの右上隅にあるCCボタンを長押しし、「自動翻訳」を選択します