Скачать или смотреть Cisco Webex Future: AI, CX & Collaboration Strategy

Cisco’s collaboration business has a new leader — and he’s ready to shape the future of Webex, AI, and customer experience. In this exclusive TalkingPointz interview, Dave Michels sits down with Anurag Dhingra, Cisco’s newly appointed SVP & GM of Collaboration, to unpack his vision and the company’s strategic direction.

�� Key takeaways:
�� Cisco’s leadership transition and Anurag’s 25-year journey inside the company
�� How Webex AI Assistant, CPaaS, and Contact Center innovations are reshaping customer experience
�� Why Cisco’s partnership with Microsoft is paying off for devices and interoperability
�� The continuing growth of the Webex Suite as a multi-workload collaboration platform
�� How Cisco Spaces, ThousandEyes, Meraki, and soon Splunk are powering hybrid work strategies

0:00 Intro with Dave Michels
0:16 Anurag Dhingra’s new role and Cisco journey
3:40 Cisco collaboration vision and innovation priorities
7:00 Webex AI strategy and acquisitions
9:00 Customer experience, contact center, and CPaaS focus
11:30 Webex Suite & Microsoft partnership impact
12:32 Cisco Spaces, ThousandEyes & Splunk integrations
14:30 Closing thoughts and outlook for Cisco

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Cisco’s collaboration strategy is entering a new chapter — are you ready for it?