Скачать или смотреть Use cases tailored to you: Incident management with Microsoft 365 for Jira Service Management

When an IT incident hits, every second counts. But too often, teams are stuck juggling tools, chasing updates, and losing track of crucial info. Sound familiar?

With Microsoft 365 for Jira, your incident response becomes fast, focused, and fully connected. Bring together Jira Service Management and Microsoft Teams and Outlook to streamline every step from alert to post-incident review.

✅ Report incidents from Teams, Outlook or the JSM portal
✅ Launch dedicated Teams chats for rapid coordination
✅ Keep stakeholders in sync with channels, emails and meetings
✅ Share AI-powered summaries in Jira for full transparency

Why you'll love it
✔️ Instant reporting: Create incidents directly from Teams or Outlook conversations
✔️ Rapid coordination: Dedicated war room chats get the right people involved quickly
✔️ Full visibility: All updates, alerts and summaries are available in Jira Service Management
✔️ Stakeholder confidence: Keep business users informed through Teams, meetings and email

Your incident workflow
📌 Incident reporting – Let users report from Teams, Outlook or the embedded JSM portal
📌 Incident command center – Start a focused Teams chat, track everything in Jira and stay ahead of SLAs
📌 Stakeholder communication – Use Teams channels, adaptive cards and meetings to keep everyone informed
📌 Customer communication – Maintain transparency with Teams chats and email updates, all logged in Jira

👉 You want to talk about your individual use case? Get in touch: https://go.yasoon.com/bookings

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