Скачать или смотреть Certified Customer Service Expert | Arun's Academy | FREE Course | Service Excellence

Certified Customer Service Expert (CCSE) is a comprehensive course for bringing excellence in Customer Service; being offered absolutely free of cost from Arun's Academy, unit of M/s MOW Solutions Private Limited.

This is a highly useful course for professionals and corporate who are looking forward to drastically improve the brand image and recall through excellent customer service.

Through these courses we want to achieve our vision to help improve lives of a million people. We welcome you all to join us in our exciting journey by liking, sharing the course and subscribing to our channel.

Course Timeline:
Online Learning Do's & Don'ts - 00:41
Benefits & Limitations of Online Learning - 00:48
CCSE Session Plan - 01:25
Introduction & Course Objectives - 2:23
Defining Customer, Service & Customer Service - 03:22
7Ps of Product/Services Marketing - 10:33
Customer Experience (Creating Moments of Magic) - 19:52
Listening v/s Hearing - 28:28
Customer Satisfaction to Customer Delight - 31:00
Customer Journey - 37:47
Technology & Customer Experience - 46:10
CCSE Case Study/Exercise - 54:47
Sample Certificate - 56:16
Summary, Queries & Feedback - 56:24
Credits & Closure - 59:45