What E-commerce can learn from a 5* hotel and parcel tubing | Richard Klomp | TEDxDenHelder

When shopping online people prefer it delivered first time right and as soon as possible. With a booming E-commerce market this demand keeps getting stronger.
The challenge is focused on the last mile of parcel delivery. Richard Klomp explains how he sees the ultimate last mile solution for parcel delivery by using an underground pneumatic transport system.
Implementing his lessons learned from his 5* hotel experience into the ultimate customer journey of online shopping.
Richard worked as a manager in 5* hotels in various parts of the world. Currently, as a Business Development Manager, his focus is on innovative solutions regarding the last mile of parcel delivery.
Creating innovations to keep surprising the online shopper, that is his focus. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx