Heinz Dürr Award: CX South Africa | Category: Customer Experience

Heinz Dürr Award 2021: The traditional internal award of the Dürr Group was recently presented to five teams. Read more:

Dürr handled a project in South Africa under the most difficult conditions. After the company originally commissioned to carry out the project had filed for bankruptcy, Dürr stepped in. During the peak of the coronavirus pandemic, travel restrictions, supply shortages and sick leave made work more difficult. In some cases, employees from many different countries had to be quarantined after entry. With a lot of teamwork, great flexibility and working in partnership with the customer, the Dürr team found solutions to the various challenges.

This modification is exemplary for all the projects that were handled worldwide in the Dürr Group during the challenging period of the coronavirus pandemic.

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