BPO interview questions and answers in Hindi | Call centre job Interview

#BPO interview video | Call centre job Interview
1. What is BPO?
Ans. BPO is business process outsourcing..
2. How many types of call center?
Ans.there are tow types of call center..
1 inbound, 2. Out bound..
3.what are the service offered by bpo companies?
Ans.account management document management , order management , technical support..
4.what is a call center?
5.why working in night sift is important?
Ans. Night sift is necessary to much the working hours of foreign countries
6.what are the popular or common software used in bpo industries?
Ans. CMR software, HRM software, ERP software..
7.where you see your self in three year?
8. What is your typing skill?
Ans.helpful, friendly, professionalism..
9.what will you do if the customer abuses you one the phone?
Ans. The customer problem carefully and find the solution of that problem..
10.what do you now about the call center industry?
Ans.where the customer associated handle a larg volume of calls to render service to the client
11.why do you to work in bpo?
Ans. The advantage of being in this industry the chance to strengthen your communication skills and improve your personality.
12. Why should we hire youe?
Ans. I have excellent communication skill and i am confident i would be..
13. Why do you understand by the term customer satisfaction?
Ans. Any business depends upon the quality of the service offered to the customer to do so you need to understand the customer need and problems..
14.how can you enjoy working in a call center?
Ans. I like to resolve customer 's queries and face the challenges positively..
15. What are the key features you think that customer associate should posses to become perfect coustomer associated ?
Ans.good listening skill, problem solving can cenrtration and patience are some key feature that make a perfect customer asscioate..
16.how you handle work pressure?
Ans. To handle a pressure situation i always try to keep the focus on working and avoid frustration..
17. Mention the types of customer service field?
Ans.. by phone, public relationship, face to face...
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