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Are you looking for a help collecting past due accounts and trying to determine how to hire a reputable collection agency? The first thing you should do is check out their website. The website should have more than just a phone number. It should have a physical location. Who are the corporate officers and what are their credentials? Ask for a list of client references and verify the references.

Ask how long they have been doing business together and what they like about them. The agency should be members of ACA International the association of credit and collection professionals. They should have a trust account set-up for monies they collect for their clients and not co-mingle money from the trust account with the money from their general operating account. And lastly they should have proper insurance coverage that includes errors & omissions, general liability, and a collection bond.