Скачать или смотреть Lesson #3: Managing Conflict Like a Pro - Speak Up, Stay Calm, and Keep the Focus on What Matters

Conflict is a common part of everyday life, particularly in professional settings. In the workplace, we rarely agree with our team, colleagues, or leadership 100% of the time. And you know what? That’s not a bad thing. When handled well, conflict leads to stronger ideas, smarter decisions, and more collaboration. The same is true when advocating for a loved one.

As a sales trainer, I’ve taught professionals how to navigate conflict with clients in a way that builds trust and moves conversations forward. Those same techniques, used by top-performing salespeople, can also be applied to patient advocacy.

🎬 In this lesson, I’ll show you how to manage conflict with confidence and speak up without being combative using the ACACA framework. The goal is to keep the focus on what matters most, getting the best possible care for your loved one.

You don’t have to shy away from tension. You just need the right tools to handle it effectively. The ACACA framework is a simple, practical approach to help you navigate tough conversations with clarity, respect, and calm.

📥 To give you additional support, I’ve created a downloadable recap of the ACACA framework that you can print or save. Use it as a quick reference when role-playing or preparing for important conversations.

Link to ACACA Framework: https://drive.google.com/file/d/1nR4a...