Скачать или смотреть PNB Bank Recruitment 2021 | PNB Bank Vacancy 2021 | TechnicalGovernmentJoballoverindia | Feb 2021

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THIS IS REGADING FOR JOB REQUIREDER........... Customer Service Associate
PNB Housing Finance Ltd/
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Customer Service Associate
PNB Housing Finance Limited
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Job Highlights
The employee should possess knowledge and understanding of processing of home loan application,documentation process,understanding of real estate working environment
Well versed with few regional languages
Good Communication skills (Well versed with written and spoken English)
Good interpersonal and presentation skills
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Job description

Roles and Responsibilities
This role shall function as customer service executive and will serve customer requests. There are around 60+ branches which will be serviced centrally vide phone call or email.
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The employee will be responsible for monitoring and subsequent handling of all customer requests received on phone/email.
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The employee will be responsible for serving customer requests in coordination with the branch operations team, branch sales team, legal team etc.
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The employee will be responsible for serving customer requests within specified TAT
Look for improvements in existing process to reduce TAT
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The employee will be responsible for excellent rating from customers on call
The employee will be responsible for migrating customers to alternate channels like mobile application, Customer Portal etc.
The employee should possess knowledge and understanding of processing of home loan application, documentation process, understanding of real estate working environment.
The employee will be responsible for executing reschedulements and similar type of transactions upon customer request.
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Desired Candidate Profile
Good Communication skills (Well versed with written and spoken English)
Well versed with few regional languages
Team player
Disciplined
Pleasing appearance and attitude
Good interpersonal and presentation skills
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RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeBanking, Financial Services, Broking
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role CategoryBack Office/Web/Transaction Processing
Education
UG :Any Graduate in Any Specialization
Key Skills
Customer ServiceBranch OperationsReal EstateBranch SalesCalling
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About Company
www.pnbhousing.com
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Company Info
Websitehttps://www.pnbhfl.com
Address901-910, 915, 917, 9th Floor,9th Floor,Antriksh Bh, awan,Kasturba Gandhi Marg,New Delhi, , NEW DELHI, Delhi, India
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