Strategies for High Customer Satisfaction with Giulio Castiglioni

Описание к видео Strategies for High Customer Satisfaction with Giulio Castiglioni

In this episode of Decoded by Threado AI, Pramod speaks with Giulio, the Customer Care Director at PlayTomic. They discuss Giulio's unique journey from sports science to customer care, the operations of PlayTomic as a SaaS-enabled marketplace for racket sports, and the strategies behind their high customer satisfaction scores. Giulio shares insights on managing a multicultural team, the role of AI in customer support, and the evolving nature of customer service roles. He emphasizes the importance of continuous learning and adapting to new challenges in the customer support landscape.

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