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IVR is a telephony technology that can read a combination of touch tone and voice input. IVR Stands for "Interactive Voice Response." It gives users the ability to access a database of information via phone.
A typical IVR system has several menus of prerecorded options that the caller can choose from. While many choices are as basic as choosing a number, some options may require the caller to speak detailed information such as his name or account number. This input is read by the IVR system and is used to access the appropriate information in the database.

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