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The Enterprise Playbook: How Agencies Win Enterprise Deals

Enterprise deals aren’t won with a pitch deck — they’re earned through trust, process, and precision.
In this panel, Mohammad Hashemi (Gadget) sits down with Aaron Brill (TMG), Serge El Hachem (BORN), and Martin Cox (Overdose) to unpack how agencies break into the enterprise Shopify space — and stay there.

They share how to structure teams for scale, navigate long buying cycles, build credibility with stakeholders, and deliver complex projects that don’t fall apart at the finish line. Packed with real talk and agency-side perspective, this is a tactical guide for anyone looking to move upmarket.

Recorded live in Toronto at Techtonic 2025, Mantle's flagship event for the Shopify ecosystem — where app developers, agencies, and partners come together to connect and share experiences.