Скачать или смотреть WebRTC Live #96: Call Quality at Scale – Balancing Automated Monitoring and the Human Factor

Managing call quality at scale requires a balance between automated monitoring systems and human intervention.

Luca Pradovera, Lead Solutions Architect at SignalWire, joins us for a discussion on call performance analysis in contact centers and other high-volume communication environments. He’ll share how SignalWire achieves the delicate balance between automated monitoring systems and manual intervention in large-scale WebRTC deployments. Throughout the session, we’ll explore practical approaches to WebRTC stats analysis, MOS scoring, and managing call quality for thousands of human agents. Along the way, Luca will demonstrate strategies to effectively identify, debug, and resolve issues in real-time, while offering valuable insights on setting realistic acceptance criteria and building robust communication systems that scale.

Key insights and episode highlights at https://webrtc.ventures/2024/11/watch...

#webrtc #callanalysis #signalwire #contactcentersolutions