What is Right to Repair?

Disponible en français au:    • Qu’est-ce que le droit à la réparation?  

Just as consumers have a choice in which product to buy, Right to Repair means consumers also having choices when it comes to repairs. Follow our “Right to Repair” video series on how healthy competition benefits you and the longevity of your purchases.

Audio-visual transcript:

1-Audio: Music
1-Visual: The following text appears: What is Right to Repair?
2-Audio: Let’s say you buy a product.
2-Visual: Three icons appear from left to right:
1-a microwave
2-a washing machine
3-a refrigerator
The following text appears:
What is Right to Repair?
3-Audio: Do you own it…100%?
3-Visual: The screen moves to the right and laptop appears in the bottom left of the screen. A question mark appears on the laptop screen. The following text appears: Do you own it 100% ?
4-Audio: Can you do anything you want with it… like repair it yourself, or find someone to do it for you?
4-Visual: The screen moves left to reveal a person leaning over a laptop. The following text appears: Can You Do Anything You Want With It. Under the text, a motion graphic of a screwdriver, a motherboard and a question mark appear.
5-Audio: It depends.
5-Visual: The screen moves right. A man appears on the left side of the screen with his hands open and out. On the right side of the screen, the following text appears: Can you do anything you want with it. It depends.
6-Audio: Sometimes you don’t have a choice in how your product is repaired.
6-Visual: On the left side of the screen, an X in a big circle appears on top of a remote control.
On the right side of the screen, the following text appears: Sometimes you don’t have a choice.
7-Audio: Right to Repair is a concept that aims to change that.
7-Visual: A motion graphic of nuts and bolts appears along with the following text: Right to Repair. Then, the following words emerge from the bottom of the screen:
Aims to Change That.
8-Audio: It calls for consumers to be able to choose any repairer they wish.
8-Visual: On the left side of the screen, a person wearing a baseball cap crouches in front of a computer. Then, the following text emerges from the bottom of the screen: Consumers should be able to choose any repairer they wish.
9-Audio: or even repair their own products.
9-Visual: The screen shifts left and a person with a ponytail fixes a machine. The following text appears on the left of the screen: Or repair it themselves.
10-Audio: For this to happen manufacturers would have to make parts, tools, and information available to both consumers and repairers.
10-Visual: An image of a motherboard drops from the top of the screen and fills the screen.
The motherboard shrinks and moves up to the top of the screen. A screwdriver, two screws and a motherboard appear, along with the following text: parts, tools, information.
11-Audio: Take Mary, for instance. Her laptop isn’t working.
11-Visual: The screen moves left to reveal a person (Mary), along with a floating laptop and, on the laptop screen, an orange circle and an x through it.
12-Audio: Without Right to Repair, she may need to take it here…
But with Right to Repair, she can choose to go here where it may be less expensive…
Here for higher quality… Here because it’s more convenient…
12-Visual: Mary remains on the screen, along with an image of a building and a large green checkmark in a circle floating above and a text which reads: Manufacturer’s Authorized Repairer. The symbols disappear and to Mary’s right, the symbol for better price appears along with a dollar sign above a building. The symbols disappear and to Mary’s right, the following icons appear: a green thumbs up, a building and the symbol for higher quality. The symbols disappear, and to Mary’s right, three images appear: the symbol for greater convenience (convenience), a building and a clock.
13-Audio: Or even tackle the repairs herself.
13-Visual: A large image of Mary appears, along with the following text: I’ve got this!
14-Audio: With Right to Repair, Mary has the power of choice and can make competition work for her.
14-Visual: Mary remains on the screen. To her right, images of four buildings of different sizes appear. She points to the word CHOICE and a green check mark in a circle appears on the screen.
15-Audio: Right to Repair: good for competition, good for consumers.
15-Visual: A large thumbs up appears on the left-hand side of the screen along with the following title: Right to Repair.
Competition Bureau
Canada Wordmark