Скачать или смотреть What Is Customer Effort Score (CES) Anyway?

Ever wondered about a powerful metric that reveals how easy it is for customers to do business with you? This video dives deep into Customer Effort Score (CES), explaining its significance in today's customer-centric world and why it's crucial for improving customer loyalty and reducing churn.

In this insightful discussion, we break down Customer Effort Score (CES) to help you understand its power:
► Discover what Customer Effort Score (CES) truly is and how it measures the ease of customer interactions.
► Learn why CES is a critical indicator for predicting customer loyalty and identifying friction points.
► Understand the benefits of tracking CES, including improved customer satisfaction and reduced churn.
► Explore how CES differs from other customer experience metrics like CSAT and NPS.


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