The Europe Direct Contact Centre Knowledge Base - Dennis Diefenbach

The European Direct Contact Centre (EDCC) is run by the European Commission.

It answers any question from the public about the European Union, via phone or email. It answers questions on: general questions about the EU, content of the web pages published by EU institutions, and specialized information by asking an expert in the European Commission. The staff includes native speakers of the EU's 24 official languages.

Last year the European Commission made an effort to construct the EDCC Knowledge Base (KB) to aggregate the information needed to answer citizens enquiries and to improve the efficiency of the people that answer incoming citizens requests.

In this talk, Dennis Diefenbach presents the EDCC Knowledge Base, how the data is organised in a Knowledge Graph, how the data reuses vocabulary of the Publication Office and how AI techniques are used to enrich its knowledge.

This is a live recording of the presentation given at #ENDORSE2023 on 14 March, Day 1, Track 2 (Semantic technologies in our everyday lives - Tangible impacts). See also the Powerpoint presentation and other information: https://europa.eu/!98cCr3