Workforce Optimization WFO Overview

Описание к видео Workforce Optimization WFO Overview

Learn how your organization can optimize every aspect of your contact center performance and customer service delivery. Learn how WFO can elevate your customers’ experience with your organization!

TOPICS COVERED:
Components of a WFO solution: call recording, quality management, workforce management, speech analytics, scorecards, performance, management, etc.
The roles that call recording and quality management are playing in the contact center
Market Trends for WFO
Overview of Cerium’s Portfolio of WFO solutions

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