Technical Tuesday - CR920 Issue Solved!!

Over the last few weeks, we have seen several comments on social media related to feeding issues with CR920 pistols. This took us by surprise as we did not see any of this in our testing or law enforcement testing of the product. Getting to the bottom of this has been a huge priority, and we have been on a quest for answers since this first appeared.

We can now say with confidence that the issue is isolated to early production CR920 barrels. These barrels included a machined feature we referred to here as the “butt” (when you see the picture you will understand). Our study of this problem showed that these barrels could produce inconsistent feeding results with some ammunition, particularly if the feature was at the outer edges of the tolerance. In this video, we give you the full story on the feature, why it was added, and why we eliminated it when we improved our bronze coating.

It is important to understand that these barrels are not a safety risk of any kind—this is purely related to ensuring the gun feeds a wide array of ammunition. In fact, the vast majority of “butt” barrels are functioning fine. Our sales team still has them in demo guns, many test guns still have them, and ironically, my personal CR920 also has one. But with that said, some people are having legitimate feeding issues and that’s not okay.

What we decided to do was send a replacement, current production barrel to anyone who has a “butt” barrel. In order to keep you armed, we are not asking you to send back the entire gun. Instead, we will send you a new barrel first, include a return label, and ask that you return the old barrel on the honor system. Here’s how this works:

1.Send an email to [email protected]
2.Put your serial number in the subject line
3.Put your name and full address in the body of the email
4.Attach ONE image showing both the serial number plate on the gun and your “butt” barrel
5.Allow 2-4 weeks for us to ship you a new barrel (during this time, you can certainly keep shooting the “butt” barrel!)

Again, we are beyond bummed that some of you have had issues with your guns. We appreciate you allowing us to ensure every CR920 in the field meets our standards.

Trevor Roe
CEO, Shadow Systems

P.S. If you have additional questions, feel free to direct them to [email protected].

If you want to explore the updated CR920 family, you can do that here: https://shadowsystemscorp.com/cr920/