Listening to Resolve Conflict | Amy Alkon | TEDxManhattanBeach

Amy Alkon demonstrates how individuals, organizations and countries can use mediation as a powerful tool to resolve differences by "listening to learn, instead of fighting to win." Mediation is a powerful tool to resolve differences and create understanding, says Amy Alkon, and we don’t have to be professional mediators to use basic mediation techniques. A powerful tool to resolve conflicts is letting go of brute force and deciding to relax and listen to another person which leads to understanding and empathy. Amy encourages, “Don’t fight back — listen your way out of an argument.”
Amy is a mediator, specializing in relationship mediation to help couples resolve disputes and training them to disagree lovingly and productively. She also volunteers as a mediator and gives behavioral science-based training sessions for the Dispute Resolution Program in the Los Angeles City Attorney’s office and provides continuing education for experienced mediators.
An award-winning nationally syndicated columnist and author, Amy gives talks on applied science to solve problems and improve lives, and has hosted the award-winning behavioral science podcast, “HumanLab.” This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx