Improving Efficiency Through Design: On-field Project Discussion with Xeno co-lab | E08

An insightful behind-the-scenes look at a service design project to improve efficiency in an e-commerce backend system. Swar and Nikhita, the founders of Xeno Co-Lab, a service design and social innovation consultancy, share their practical experiences and learnings from tackling real-world challenges on the ground.

In this episode, Swar and Nikhita dive deep into the project retrospective, discussing the contextual research, design strategy, and innovative approaches they leveraged to drive efficiency improvements for their client's e-commerce platform. They candidly share the obstacles they faced, the collaborative solutions they crafted, and the lasting impact their work had on the client's operations.

Whether you're a service designer, a product manager, or simply fascinated by the art of problem-solving, this podcast offers a unique window into the dynamic world of service design in action. Prepare to be inspired by Swar and Nikhita's passion for using design to create meaningful change.

Link to Xeno Co-lab - https://www.xenocolab.com/about-us
Link to Social sustainability in Tech report : https://socialsustainabilityintech.com/
Link to Touchpoint article : https://www.service-design-network.or...

00:00 intro
04:00 Leveraging frameworks and Tools
04:48 Navigating the Initial Project Phase
08:15 Managing Client Expectations and Project Outcomes
11:00 Project Brief for improving Efficiency
15:00 Why is this a Project for Service Designers?
22:55 Co-creation workshops
24:22 Creating a space for all voices
32:23 Strategic placement of workshops
38:49 Flexibility and Focus in Ideation
43:33 Solid structure and expectations from Workshops
48:24 Project Recommendations provided
50:22 Accountability and Implementation challenges
52:18 Limitations of consulting
54:48 Creating Ownerships and Mindset shifts