Скачать или смотреть CX optimization via AI-driven SOC over autonomous networks

As networks grow more complex and dynamic, traditional reactive operations are no longer sufficient. This TM Forum Catalyst—featuring champions Claro Colombia, Claro Brasil (América Móvil), and Liviana Mobile presents a bold vision for transforming the Service Operations Center (SOC) into an intelligent, experience-centric engine.

In collaboration with iQual Networks, Atium, and Bhabi, this Catalyst delivers a real-world solution grounded in network automation, AI-powered operations, and service assurance. By aggregating data across all network domains—Access, Transport, Core, and beyond—through a cross-domain data mediation layer, the SOC gains a unified, real-time operational view.

But it doesn’t stop at observability. This architecture fuses operational data with customer experience insights and compliance context, empowering SOC teams with adaptive decision-making and automated remediation. Built natively on TM Forum’s Open APIs and Closed Loop Automation Framework, the solution enables operations at Level 3 and 4 autonomy.

Explore the project here: https://www.tmforum.org/catalysts/pro...
Visit the Catalyst at DTW Ignite: https://dtw.tmforum.org/
C25.0.806