Скачать или смотреть Webinar: 'Why Contact Center Forecasting Is Difficult' by Ger Koole - CCmath

Recorded on May 13, 2025, this webinar, led by Professor Ger Koole, Founder of CCmath, explored "Why Contact Center Forecasting Is Difficult." Gain practical insights into the unique challenges of forecasting in workforce management, including why it remains complex even with AI, presented in a non-technical session for professionals in the field.

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