Скачать или смотреть HFS Research Roundtable Highlights | Services-as-Software: From T&M to Outcomes

At the HFS Research roundtable—produced in partnership with Mindsprint in September 2025, Ashish Chaturvedi, Executive Research Leader at HFS, speaks with Balasubramanian Kumarappan, VP, Data Analytics at Mindsprint, about how the shift to a “services-as-software” era—powered by LLMs and agentic systems is reshaping go-to-market models. Providers are moving beyond time-and-materials and capacity-based engagements toward outcome-based pricing, clearly scoped work packages, and co-creation with real skin in the game from build through execution. The result: engagements designed around value and results, not hours.

Chapters:
0:05 How services-as-software changes delivery
0:37 LLMs and agents transform customer engagement
0:50 Moving beyond time-and-materials
0:55 Outcome-based pricing takes center stage
0:57 Structured work packages with defined objectives
1:06 Not capacity models—co-create value with clients
1:16 “Skin in the game” during execution