Скачать или смотреть Can we create customer-centric tech sales? | Kelly Shamblen

Can we create customer-centric tech sales? | Kelly Shamblen

🌞 Join Tim Montague on this week's Clean Power Hour as he chats with Kelly Shamblen, Regional Sales Manager West at Chint Power Systems (CPS America)! 🚀 Discover how CPS creates a customer-centric culture, focusing on service and responsiveness. 💼 Learn about Kelly's journey from operations to sales leadership and how CPS prioritizes long-term partnerships over transactions. ⚡️ Don't miss insights into CPS's commitment to solving customer needs and providing top-notch service! 🔧🔋

KEY TAKEAWAYS:
1. What makes CPS stand out? Treating customers as long-term partners and taking the time to deeply understand needs.
2. How does CPS handle product issues or rollouts that don't go smoothly? Faces problems head-on, and puts resources into fixing root causes correctly.
3. What is CPS's approach to difficult customers or complaints? Listening, patience, and sometimes humor to build partnerships.
4. What opportunities and challenges does CPS's growth present? Expanding into new markets like storage while retaining a family-feel culture.
5. What is CPS's expected growth? Aiming to double revenue and headcount again in 2024.

0:00 - Introduction
3:15 - Kelly's Background and Joining CPS
4:40 - Company culture and employee loyalty
7:48 - CPS's Customer-Centric Culture
14:25 - How CPS America handle setbacks
15:17 - Handling Difficult Customers
17:09 - Being a Woman in Solar
19:25 - Non-Technical Backgrounds Welcome
21:18 - How to Find Out more about CPS America
22:23 - Why Customers Should Consider CPS
24:06 - CPS's Growth in 2024 and Beyond
25:40 - Central to String Inverters
27:13 - Kelly's Parting Shot
28:19 - Conclusion

SOCIAL MEDIA HANDLES:
LinkedIn:   / kelly-shamblen  
Website: https://www.chintpowersystems.com/

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Learn more at https://www.chintpowersystems.com/
Survey: https://bit.ly/cphsurvey23