Скачать или смотреть 6 Forces to Navigate the Changing Retail Industry

Looking at the consumer industry, it’s clear that things are changing. But what does that mean for businesses, and how can they navigate these uncharted waters?

Kasey Lobaugh, Chief Innovation Officer for Deloitte’s Consumer Industry, discusses 100 topics the six forces critical to navigating the next decade of change in retail.

0:00 - Introduction
1:52 - Kasey's Career Story
2:32 - How Deloitte Does Research For Reports
4:21 - Why We Can't Predict The Future Of CX
5:44 - How To Make The Future Hopeful, Not Dystopian
7:15 - Deloitte's Workshops
11:44 - Highlights From The Report
14:08 - The Most Important Thing To Know About CX
17:17 - Making Decisions That Don't Alienate Employees
22:07 - Why Deloitte's Report Is Relevant For Post-Purchase
23:42 - Brands Marketing Trends
25:28 - Resources For CX Leaders
26:41 - Deloitte's Content & Research
28:19 - Rapid-Fire Questions

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Dubbed "The Queen Of Customer Experience" by Meta, Blake Morgan is a keynote speaker, customer experience futurist, and author of “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business”, an Amazon, Book Authority, and Porchlight bestseller. She is the host of The Modern Customer Podcast. Visit her website here: https://blakemichellemorgan.com/