CSM Mastermind: Career Paths in Customer Success

During this CSM Mastermind event, host Andrew Marks asked our panel of Customer Success professionals to share their experiences and advice with creating or finding career paths in Customer Success.

The panel of Customer Success professionals discussed:
When should you start thinking about potential career paths
What is a common career path if you are interested in leadership
Some skill sets that you may want to develop if you’re interested in a leadership position in the future
How to progress if you want to stay in Customer Success but aren’t interested in leadership right now
Some other departments that you could transition to
Challenges that CSMs face when transitioning into roles in other departments
Their own career path and how they got to their current position


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