Скачать или смотреть Top Customer Service Aptitude Tests for Service Jobs

Here are the top customer service aptitude tests to use when hiring for customer service jobs.

Hiring bad customer service is like having a leaky roof - one drop ruins everything. Here are the top 3 tests that show who has the top skills.

Number 3: Attention to Detail Test You need someone who won't charge a customer $500 when her bill is $50. This test shows if they spot errors or if they think typos are just part of the charm.

Number 2: Computer Skills Test
Can they actually use your software or will they put customers on hold for ten minutes while they figure out how to find an account?

Number 1 - Customer Service Skills Test: Being nice to your friends doesn't mean you can handle upset customers. This test shows who can turn a screaming caller into a happy customer.

Skip the resume guessing game. Test their real skills and avoid the stress of hiring the wrong applicants. Try a free sample customer service aptitude test today.