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Topic: Analyzing Conflicts & Systems Theory

Full analysis of conflict can best be accomplished by (1) describing the workings of the overall system and how those connect to (2) recurring communication patterns inside the system.

One of the most helpful approaches to Macro-Level Analysis in general systems theory, which tells us about the workings of entire systems and subsystems in organizations, small group, and families. Several approaches to the Micro-Level Analysis of conflict: describing triangles, coalitions, interaction rules, and microevents (Hocker, Berry & Wilmot, 2021).

Systems Theory helps us answer the question, “How does this work?” Conflicts are seldom managed productively by attention to blame or causality. It provides a lens through which to analyze what happens, that conflicts are interlocking sequences.

Conflict Triangles - When people perceive that they are the low-power person in a conflict, their typical response is to try to form a coalition with another person. That person may indeed bolster their power, but the addition of the third person forms a triangle (Hocker, Berry & Wilmot, 2021).

Learning to analyze conflicts in a structural systemic way, complements our earlier concepts learned which focused on communication choices, behaviors, and their underlying principles.

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