Скачать или смотреть The Making of Smuggle: Website Launch Frustration!

After launching our website, we discovered that we'd been dropped by the credit card processing company without being notified. Find out why they terminated our account and see what we did to rebound. With the challenges of this new industry, flexibility means everything. One month later, our website went LIVE: http://smuggleportland.com/

SmuggleVision is sponsored by: http://smuggleportland.com/

0:06
Hi, my name is Renee Spears with Smuggle Portland. We are trying to launch our website today. Having issues with our credit cards. Anyway, as we called earlier and were told from NMI that our account had been closed on Friday.

0:20
Today we were planning on launching our website. We got the button and it went live and as soon as it did we went in to purchase some products and we had an error with our purchasing. Our credit cards couldn't be authorized. Immediately called the credit card company to find out what the deal was and they had terminated our account on Friday and didn't tell us.

0:40
The help desk nobody's answering, the main phone nobody's answering.

0:44
They terminated it because they had gone to our Facebook page and we had posted something about different marijuana strains on our Facebook page and they didn't like that so they decided to close our account.

0:56
I think a lot of people don't realize how far and deep this goes. For them to just look at our Facebook and...I'm shocked.

1:04
I'm shocked, that they were looking ... I mean the whole thing is shocking, but that they were actually on our Facebook page. That's surprisingly proactive for a bank today.

1:14
We were all ready. We had candles ready to burn, all of our employees were here for a special little ceremony to kick it off, and wah-wah. Thank you credit card company. I imagine this is going to be probably something we go through a lot with this new industry and we're all so disappointed and you could tell the energy was really tense trying to get this worked out. Deb brought out the smudging stuff. We smudged all the air, we ate some cupcakes, and called it a day. We'll get it up in the next couple of days.

1:44
All right. Cupcake? Cupcake. What else is there? Wait, medicated?
Right.