Скачать или смотреть Empathy at the Core: From Traditional Metrics to Invaluable Insights

Natalie highlights the evolution of the contact center from being perceived merely as a cost center to being recognized for its potential value in enhancing customer lifetime worth. She draws parallels from her engineering background, emphasizing the importance of understanding root causes and the true reasons behind employee attrition.

Drawing from her experiences across industries, Natalie elucidates how, irrespective of the sector, the essence of employee satisfaction often boils down to being seen, heard, and acknowledged.

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FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life.

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NobelBiz Inc. is an industry-leading provider of contact center software solutions from their patented carrier of carriers network to their new, innovative, and fully remote omnichannel contact center solution. Their network guarantees crystal-clear voice quality and 100% uptime.

More on our carrier network:
https://nobelbiz.com/technology/voice/

Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.

More on our omnichannel solution: https://nobelbiz.com/technology/omni-...
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