Скачать или смотреть Beyond the Buzzwords: The Human-Centric Approach to CX with Ujet’s Michele Shane | CXChronicles

In this episode of the CX Chronicles podcast, host Adrian Brady-Cesana sits down with Michele Shane, SVP of Business Development at Ujet, for a deep dive into what truly drives business growth and exceptional customer experience.

What You'll Learn in This Episode

1 - The Accidental CX Career: Michele shares her unconventional journey, starting at a small contact center startup before it was "cool".
2 - People over Technology: Discover why Ujet's most successful partnerships are built on a shared vision and hunger, not just tech.
3 - The Power of Vision: Learn how a clear end goal is essential for making smart decisions and navigating change.
4 - "Slow is Smooth, and Smooth is Fast": Michele shares this powerful philosophy for building processes that are truly scalable.

About Our Guest Michele Shane is the SVP of Business Development at ‪@ujet‬. She is passionate about CX and building strategic alliances that drive mutual growth.

Connect with Michele
LinkedIn:   / micheleshane  

About CX Chronicles

The CXChronicles podcast is dedicated to chronicling the human side of customer experience. We believe that by sharing stories like Michele’s, we can help other business leaders build remarkable companies.

https://cxchronicles.com/

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