Скачать или смотреть 455 - Complaints Remove Constraints

When you get a complaint or negative feedback what do you do?


Do you just delete the message and move on? Maybe you block the person if it's online? 


I take a totally different approach to complaints.


Back in 2009, I had a complaint made about me online.


The person who made that complaint is now a great friend of mine and I'm grateful to him for making that complaint years ago in a way that was clear enough that I saw it and could make sure I could rectify the issue.


I reached out and built a long-standing relationship from that complaint.  


When you see a client complaint, don't get upset, get excited. Every complaint is an opportunity to turn things around and build a relationship. Every complaint is an opportunity for you to improve your business.


Every complaint removes constraint. 


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