Reducing Colleague Attrition with QStory

Описание к видео Reducing Colleague Attrition with QStory

In the first release of our new series capturing NatWest’s QStory experience, Simon Separghan, Former Managing Director of Customer Experience & Contact at NatWest, discusses how empowering colleagues and giving them more autonomy has reduced attrition rates from about 60% to less than 30% over a 12 month period.

To learn more about QStory's AI platform and how we help customers to create a better everyday life for their contact centre agents, contact [email protected].

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