Скачать или смотреть Understanding KPIs in Call Center (5 Key KPIs For Contact Center)

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In this video, I will cover the 5 key KPIs (call center metrics). For a call center you need to know about these metrics.

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My name is Kurt and on this Contact Center Zone channel, I cover topics, news, and reviews of the contact center industry, including contact center software, call center software, and cloud contact center.

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