Jira Service Management Fundamentals: How to Get Started | JiraCon23

This session will be a perfect match for Jira admins who want to start their journey with Jira Service Management and for every Jira Service Management beginner.

During this session, Katarzyna Pawlak of Appsvio will introduce you to the service desk environment with basic features and show how the customer portal works for admins, supporting teams, and customers.

During the session, you will explore the following topics:

The Differences between JSM and other Jira products
How to move from a Jira Admin to JSM Admin
Understanding Customer and Admin roles
The Customer Portal and its Features
How to create a request type and manage tickets
What is an SLA and how to use it
Licensing
Adhering to ITIL v4 Best Practises in Jira Service Management
ACP – Jira Service Management certification path