Case Management in Microsoft Dynamics 365 for Customer Service

Описание к видео Case Management in Microsoft Dynamics 365 for Customer Service

In this informative video, Brian Begley discusses how case management in Dynamics 365 empowers employees to quickly resolve cases.

A few of the things he demonstrates are:
• How to add a case.
• How to resolve a case.
• Viewing a resolved case.
• Setting routing rules.
• Automatic case creation.

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