How to create Call Queues & Auto-Attendant in Microsoft Teams

Call queues help to direct callers to people in your organisation who can help them with an issue or question. There are a few steps before the queue itself can be created and this video looks at these as well as the set-up of the queue.

Auto attendants let people call your organisation and choose different options to speak to the right department, call queue, person, or an operator. This video covers setting this up.

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Table of Contents:

00:00 - Introduction
00:04 - Call Queue Introduction
00:16 - Step 1 - Create a Team
01:06 - Create a Channel
01:25 - Step 2 - Create Resource Account
02:00 - Step 3 - Assign Licence to Resource A/C
02:46 - Step 4 - Create the call queue
05:42 - Auto-Attendant Intro
05:58 - Step 1 - create a resource account
06:32 - Step 2 - assign Microsoft licence
07:11 - Step 3 - assign a phone number
07:51 - Step 4 - Create Auto-Attendant
08:17 - Timezone
08:25 - Specify a language
08:41 - Call flow
09:17 - Create menu selections
10:11 - Directory Search
10:22 - Set Business Hours
10:58 - After Hours call flow
11:27 - Holiday call settings
12:17 - Specify directory for dial by name
12:48 - Link Resource Account