Language and Interpretation Needs in Accessing Healthcare

This film shows the difficulties that migrants, asylum seekers and refugees may face when trying to access health or other services due to language barriers, based on our research with transnational families. We follow Dalya and her mother who arrive at Accident and Emergency because Dalya has a very high temperature and needs urgent medical attention. Written forms are not available in the language they require and interpreters are not readily available. The solution imagined by research participants shows healthcare staff being more helpful in providing forms in languages other than English and in arranging appropriate interpreters, having benefited from intercultural training. The film concludes with policy and practice recommendations based on families' suggestions.