Service Desk Manager vs. IT Dispatcher -- What do they do differently?

What does a service delivery manager do vs. what an IT dispatcher does?

The terms for service desk manager and IT dispatcher are often used interchangeably, but the two are different, as you will learn in this video.

Here at Support Adventure we, have hired over 40 front-line IT support specialists for our MSP clients. And in this video, Eric, the founder of Support Adventure, explains the crucial differences between technical service desk managers and dispatchers for ensuring the success of an IT organization.

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If you are a MSP that would like to explore how we can help you, visit https://www.supportadventure.com/msps and book a call with Eric.

Check out our comprehensive remote working guide: https://www.supportadventure.com/msps...

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Eric discusses in this video his years of expertise in running a successful online business that has used both technical service delivery managers and IT dispatchers. This video is essentially here to help you understand the differences between the day in the life of a service delivery manager vs. the day in the life of an IT dispatcher.


Be sure to subscribe as we have many more videos coming up like this about IT support positions in the MSP world.

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#servicedesk #itdispatcher #virtualteam #remoteteam #MSP

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