Скачать или смотреть The best Teams-based CCaaS providers: An overview and comparison

What are the different solutions for Contact Center as a Service (CCaaS) for Microsoft Teams?

Many companies choose Microsoft Teams as a foundation for their Contact Center. It helps consolidate their technology stack within a familiar and secure platform.

In this video, we give you a clear overview of these 2 essential qualities of a Contact Center Solution:
· all the capabilities and functions needed today, and
· the flexibility to grow and adapt to the needs of the future.

There are numerous solutions that extend Teams’ native functionality, however once you start diving into the details, offers between companies are hard to compare. And some solutions may not offer the flexibility demanded.
Let’s look at some of the best options for a growing business, and see how they line up with your business needs.

Option 1: Luware Contact Center

Luware Nimbus Contact Center is an extended solution focused on voice, lacking some advanced features. It offers CRM integration, basic IVR, skills-based routing, and real-time reporting but lacks multi-channel support and certain features.

Option 2: ROGER365

ROGER365 is a certified extend-model solution tailored for Microsoft Teams. It provides advanced features, including native integration, Azure AD integration, omnichannel support, automated attendant, live queue insights, CRM integrations, and more. Pricing is based on queues, offering cost-effectiveness for scaling businesses.

Option 3: Landus Technologies

Landus Technologies' Teams Contact Center offers call recording, life and historical reports, CRM integration, Power BI, skills-based routing, and sentiment analysis. However, social messaging and multi-channel support are not available, and it may lack certain functionalities.

Option 4: Microsoft Digital Contact Center Platform

Microsoft's Contact Center solution is based on Teams, featuring CRM integration (limited to Dynamics 365), multi-channel support, voice recognition/NLP, chatbots, intelligent routing, and more. While it lacks flexibility for growing companies, it's a bundled product with mature components.

Choosing the Right CCaaS Solution

Consider data compliance, training charges, support for channels, costs, and customizability. Many solutions are priced per user, potentially becoming expensive as your company grows. Customizability is crucial, and ROGER365 stands out by providing full functionality while allowing complete customization within the Teams platform.

Ready to discuss your requirements or receive a customized ROI calculation based on your business needs? Get in touch.

#contactcenter #ccaas #teams #mt #microsoftteams