Скачать или смотреть What Skills Do Customer Service Agents Need?

Curious about what it takes to excel in customer service? This video breaks down the crucial skills that every customer service agent needs to master to deliver exceptional experiences and build lasting client relationships.

Discover the core competencies that transform good agents into great ones, including:
► The paramount importance of active listening and clear communication.
► Strategies for effective problem-solving and conflict resolution.
► How empathy and patience can de-escalate difficult situations and build rapport.
► The value of product knowledge and continuous learning for confident support.
► Techniques for time management and maintaining a positive attitude under pressure.


#CustomerServiceSkills, #CustomerService, #AgentSkills, #ServiceExcellence, #BusinessTips, #ProfessionalDevelopment