KaCyber has integrated FinTech into its transport ticketing systems.

If you are a frequent user of public transport in Africa, then you know the hustle and bustle involved in getting tickets and later travelling. Things like long queues, manual processes and the no refund policy implemented by majority of the players are common experiences encountered by travelers.

It is these and more issues that KaCyber Technologies; a global transport ticketing company and BPO practitioner currently operating in Uganda and Senegal, came to solve.

According to Innocent Orikiiriza, the founder and CEO of KaCyber Technologies, the company has in the past 6 years piloted its system with twelve clients across Africa, signed seven long term contracts and currently maintaining five due to disruption caused by the COVID-19 pandemic.

“Since incorporation in 2016, our flagship product has been an e-ticketing system for buses, trains and ferries. We have piloted the system with over twelve clients across Africa. In Uganda, we offer a multi-tenant bus, train and ferry ticketing system,” Orikiiriza said.

He added: “Our solution is built based on the need to serve travelers. It incorporates mobile money services and we now have an in house wallet. We have processed ten million plus tickets. That is a milestone we have just been celebrating recently. These ten million tickets were worth USD 54 million. As KaCyber, our business model is to earn a commission of about 1 per cent per transaction. Cumulatively, we have earned about USD 100,000 from these transactions.”

Currently being used by the Uganda Railway Corporation (URC) on the Kampala commuter train and local buses companies including Malaika, Star Link and Highway Coaches, the solution has blocked revenue leakages and also enables passengers to book a travel ticket online, and only go to the bus or train station on their travel day.