Скачать или смотреть How Chewy Turned Pet Loss into Brand Loyalty: A Marketing Masterclass

In this episode, we break down how Chewy—yes, the pet supply company—used an uncomfortable customer moment and turned it into a brand loyalty masterclass. We talk about why their response worked, how empathy drives connection, and what small businesses can learn from it.

💡 Spoiler: Loyalty isn’t built in big marketing campaigns—it’s built in the way you respond when things get weird.

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